Why Per-User Pricing is Rough on Web Agencies
How per-seat pricing models increase friction for agencies growing their freelance teams.
If you run a web agency, you’re familiar with the cycle: every time you bring on a new freelancer, invite a client to review staging, or scale up a project, you get hit with a “per-seat” charge from your SaaS vendors.
This per-seat pricing often eats into margins unnecessarily.
The problem with the model
A 4.8% monthly churn rate sounds manageable, but it compounds quickly. Traditional per-seat pricing models encourage this churn. Agencies end up constantly adding and removing seats to save money, creating friction and leading to abandoned tools.
When a client finishes a project but needs occasional QA access, agencies don’t want to pay $39/month for a seat used twice a year. So they delete the account. The client loses context, the agency’s workflow breaks, and the SaaS company loses a user.
Flat-rate pricing
We believe software pricing should align with usage, not the number of people collaborating.
That’s why FeedbackFalcon uses a flat-rate, unlimited-seat model. You can invite all your freelancers and every stakeholder on the client’s team. You pay based on the number of active projects, rather than the number of people involved.
When you don’t have to worry about the seat tax, it’s easier to collaborate and spend less time managing licenses.