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Support and Frequently Asked Questions (FAQ)

Here are the solutions to the most commonly encountered issues when integrating Feedback Falcon.

Video Recording Is Not Working

Error Message: "Screen recording is not supported in this browser. A secure context (HTTPS or localhost) is required"

When testing the script locally out of the box, video recording may silently fail or throw a secure context error. You must ensure you are running your web application over HTTPS or from localhost to use the screen recording APIs. Local .test domains must be secured with TLS to access navigator.mediaDevices.getDisplayMedia.

Widget Script is Not Loading

  1. Make sure you placed the <script> tag inside the <body> of your document, ideally just before </body>.
  2. Check your Content Security Policy (CSP). Feedback Falcon scripts and assets are served from an external domain, which may violate strict CSP headers. You will need to explicitly whitelist our domain in your CSP meta tags or response headers.

Stray Console Logs

If you're using our Chrome extension, we periodically log some context to your developer tools panel. We hide these logs behind a window.enableDebug = true check in production. Make sure this flag is set to false in your production deployment.

Contacting Support

If you run into an issue not detailed here, please feel free to reach out to support@feedbackfalcon.com.