Frequently Asked Questions
Everything you need to know about the product and billing.
What exactly does the "Black Box" capture?
It captures the precise Accessibility (A11y) tree, full network logs, application state (LocalStorage), console errors, and viewport metadata, completely replacing brittle CSS selectors.
How does the unlimited seat pricing work?
We charge based on Active Projects, not human headcount. You can invite your entire agency and all your clients without your monthly bill changing.
How do I connect FeedbackFalcon to my AI IDE?
FeedbackFalcon includes a native Model Context Protocol (MCP) server. You simply configure your IDE (like Cursor or Windsurf) to point to our server, allowing your AI to autonomously fetch bug logs.
How is FeedbackFalcon different from BugHerd or Marker.io?
Legacy tools rely on "per-seat" pricing that penalizes you for adding freelancers or clients. Technically, they also capture brittle, auto-generated CSS paths (like #root > div.page-transition-wrapper > main...) that break easily and mean nothing to AI models.
FeedbackFalcon fixes both the economics and the tech stack. We offer a flat-rate pricing model and feature a native Model Context Protocol (MCP) server that connects directly to AI development environments like Cursor and Windsurf.
Instead of manually reproducing issues, your AI assistant can use our get_task_context tool to autonomously fetch the exact "Black Box" of the bug—including the semantic Accessibility (a11y) tree, network logs, console errors, and local app state. We enable zero-context switching, allowing your AI agent to fetch the bug, inspect the timeline, and write the exact code fix without you ever leaving your editor.
How do I install FeedbackFalcon on a website?
You have two options: Developers and QA testers can use our Chrome extension to capture deep diagnostic data (including "Main World" console errors) without touching the codebase. For non-technical clients, you can drop in our lightweight falconer.js script so they can report bugs directly from the staging site without installing anything.
Do my clients need to pay for an account to leave feedback?
No. Because we abandoned the legacy "per-seat" pricing model, you can invite an unlimited number of clients and guest reviewers to your projects for free. You simply send them an email invitation—they click the secure link and can immediately start dropping pins and leaving feedback on your site. This keeps your staging environments secure and organized without the friction of paid software licenses.
What tools do you integrate with?
We offer native integrations with GitHub, Jira, Slack, Trello, Linear, and custom Webhooks, plus our MCP server for AI agents.
Is there a free trial?
Yes. You can start a 7-day free trial of our Studio or Agency plans to test our network capture and AI integrations—no credit card required. We also offer a highly streamlined $9/mo "Indie" plan for solo developers who just need basic MCP access for a single project.