Privacy Policy

1. Introduction

Welcome to FeedbackFalcon ("Company," "we," "us," or "our"). We respect your privacy and are committed to protecting it through our compliance with this privacy policy ("Policy"). This Policy describes the types of information we may collect from you or that you may provide when you visit the website feedbackfalcon.com (our "Website") and use our products, features, and services (collectively, our "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect About You

We collect several types of information from and about users of our Services, including information:

  • Personal Data: By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline.
  • Usage Data: About your internet connection, the equipment you use to access our Services, and usage details.
  • Diagnostic Data (AgentContext): In providing our debugging and feedback services, we may collect technical data from your End Users' devices. This includes Console Logs, Accessibility (A11y) Trees, Visual DOM data (computed styles, bounding rects), App State (localStorage, sessionStorage, document.cookie), Environment Context (URL, User Agent, Viewport), and Network State. We employ data minimization and automatic redaction protocols (e.g., removing Authorization headers) to protect sensitive information during this technical capture.

3. Browser Extension Data Collection

When you install and use our browser extension, we collect and process specific technical data from the active browser tab context. This data is rigorously governed by the principles of purpose limitation and data minimization.

  • Explicit Purpose Limitation: We capture website content, user activity, console logs, network requests, and screenshots strictly and exclusively for the limited functioning of identifying, diagnosing, and reporting software defects ("bug reporting"). This information is never utilized for user profiling, targeted advertising, or general cross-site tracking.
  • Data Sanitization and Protection: Ensuring the protection of your personal information, our extension leverages robust automated sanitization mechanisms. Recognizing that visual assets (screenshots) and network payloads might inadvertently encompass highly sensitive information (e.g., passwords, personally identifiable information, session cookies, or authorization tokens), our system proactively redacts, masks, or strips identified sensitive data fields locally prior to any payload leaving your device or being captured in a diagnostic report.

4. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Services and their contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide our core debugging services, specifically parsing Diagnostic Data through our proprietary MCP server and AI analysis pipelines to identify and report software anomalies.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Services or any products or services we offer or provide though it.

5. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy to our subsidiaries and affiliates, to contractors, service providers, and other third parties we use to support our business (such as LLM providers for processing diagnostic data, subject to strict confidentiality agreements), to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of FeedbackFalcon's assets.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential.

7. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account.

8. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: legal@feedbackfalcon.com